Privacy Policy

1. Scope

This Privacy Policy applies to maxpergola.com and to project inquiries, quote requests, and related communications with Max Pergola. It does not apply to a third-party website or service that has its own privacy policy.

2. Information we collect

Information you provide

When you call, email, or request a quote, you may provide your name, company, email address, phone number, delivery country and postal code or address, project location, dimensions, site conditions, drawings, accessory selections, and other details needed to review the project. We also retain communications, quotes, order records, delivery information, and service history.

Information collected automatically

Our hosting and security providers may process standard technical information such as your IP address, browser and device type, requested pages, referral URL, timestamps, and diagnostic or security events. This information helps deliver the site, maintain security, and troubleshoot technical problems.

We use Google Analytics to understand aggregate site usage. Google Analytics may receive online identifiers, device and browser information, referral information, approximate location, and page or event data, and may use cookies or similar technologies.

The website does not collect payment-card information through an online checkout.

3. How we use information

• Respond to inquiries and prepare project-specific quotes.
• Review dimensions, options, shipping requirements, and product compatibility.
• Process accepted orders, coordinate production and delivery, and provide support.
• Maintain business, tax, warranty, safety, and compliance records.
• Protect the website, prevent misuse, and improve site performance.
• Send requested updates and business communications. You may ask us to stop non-transactional messages.

4. How we disclose information

We may disclose information to service providers and project participants that need it to perform work for us, including hosting, analytics, communications, manufacturing, engineering, freight, customs, warehousing, delivery, installation, payment, professional-advisory, and fraud-prevention providers. We may also disclose information when required by law, to protect rights or safety, in connection with a business transaction, or with your direction or consent.

Website inquiries are processed through Vercel-hosted functions and stored in a private Max Pergola lead database provided by Neon. Authorized Max Pergola users access these records through a protected lead-management workspace.

We do not sell personal information or share it for cross-context behavioral advertising.

5. Retention and security

We retain information for as long as reasonably needed for the purpose collected, including quote follow-up, order performance, warranty support, recordkeeping, dispute resolution, and legal obligations. Retention periods vary by record type and project status.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission or storage system can be guaranteed completely secure.

6. International processing

Max Pergola serves customers worldwide through an international supply and fulfillment network. Your information may be processed in the United States, China, or another country where Max Pergola or its service providers operate. Privacy laws in those locations may differ from those where you live.

7. Your privacy choices

Subject to applicable law, you may ask to access, correct, or delete personal information, or object to certain uses. We may need to verify your identity and may retain information where permitted or required by law.

California residents may have rights to know, access, correct, or delete personal information; to opt out of sale or sharing; to limit certain uses of sensitive personal information; and to receive equal service when exercising privacy rights. Max Pergola does not sell or share personal information for cross-context behavioral advertising. These rights apply where Max Pergola is subject to the relevant law.

Submit a request by emailing inquiry@maxpergola.com or calling +86 138 8333 8993. An authorized agent may submit a request where permitted by law. We may request information needed to confirm the agent's authority and verify the request.

8. Children

The site is intended for adults planning residential or commercial outdoor projects. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

9. Changes to this policy

We may update this policy when our practices, services, or legal obligations change. The effective date at the top identifies the current version.

10. Contact us